Terms of Service
Please read these terms carefully before using our travel booking services.
Booking and Payment
Terms related to making reservations and payment processing
Cancellation and Refunds
Policies for canceling bookings and requesting refunds
Travel Services
Terms governing flight and hotel booking services
User Responsibilities
Your obligations when using our platform
Liability and Disputes
Limitation of liability and dispute resolution
Privacy and Data
How we handle your personal information
"Service" or "Services"
Refers to the TravelCo website, mobile application, and all related travel booking services provided by TravelCo.
"User," "You," or "Your"
Refers to the individual accessing or using the Service.
"Company," "We," "Us," or "Our"
Refers to TravelCo, the provider of the Service.
"Travel Suppliers"
Airlines, hotels, car rental companies, and other third-party service providers.
By accessing and using TravelCo's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
These terms apply to all visitors, users, and others who access or use the service. You must be at least 18 years old to use our services.
Note: If you are booking travel on behalf of others, you represent that you have authority to act for those individuals and that they agree to these terms.
Permitted Uses
Prohibited Uses
Booking Process
When you make a booking through our platform, you are entering into a contract directly with the travel supplier (airline, hotel, etc.). We act as an intermediary to facilitate the booking.
- • All prices are displayed in the selected currency
- • Prices may change until booking is confirmed
- • Additional fees may apply from suppliers
- • Booking confirmation is subject to availability
Payment Terms
Payment is required at the time of booking. We accept various payment methods as displayed during checkout.
- • Payment is processed securely through our payment partners
- • Additional verification may be required for some transactions
- • Currency conversion fees may apply
- • Chargebacks may result in booking cancellation
Pricing and Fees
Service Fees
May apply to certain bookings and are clearly disclosed
Supplier Fees
Additional fees charged directly by travel suppliers
Payment Processing
Fees may apply for certain payment methods
Cancellation Fees
Vary by supplier and fare type
General Cancellation Policy
Cancellation terms vary by supplier and fare type. All cancellations are subject to the specific terms and conditions of the travel supplier.
Flight Cancellations
Subject to airline policies and fare rules
Hotel Cancellations
Vary by property and rate type
24-Hour Cancellation Policy
Most bookings can be cancelled within 24 hours of purchase for a full refund, provided the booking was made at least 7 days before travel.
Refund Processing
- • Refunds are processed to the original payment method
- • Processing time: 7-10 business days for credit cards
- • Service fees may be non-refundable
- • Partial refunds may apply based on supplier policies
You are responsible for ensuring you have all required travel documents and meet entry requirements for your destination.
Valid Documentation
Passport, visa, and other required documents
Health Requirements
Vaccinations and health certificates if required
Travel Insurance
We recommend comprehensive travel insurance
Important: TravelCo is not responsible for denied boarding or entry due to inadequate documentation.
Service Limitations
TravelCo acts as an intermediary between you and travel suppliers. We are not responsible for the actions, errors, omissions, or breaches of travel suppliers.
- • Flight delays, cancellations, or changes
- • Hotel overbooking or service issues
- • Lost or delayed baggage
- • Travel disruptions due to weather or other circumstances
Maximum Liability
Our liability to you for any loss or damage shall not exceed the total amount paid by you to TravelCo for the specific booking in question.
Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, terrorism, or government actions.
Account Security
- • Keep your account credentials secure
- • Notify us immediately of unauthorized access
- • You are responsible for all activities under your account
Accurate Information
- • Provide accurate personal and payment information
- • Ensure passenger names match travel documents
- • Update information when necessary
Compliance
- • Comply with all applicable laws and regulations
- • Follow airline and hotel policies
- • Respect other users and our staff
All content on our website and application, including text, graphics, logos, images, and software, is the property of TravelCo or our licensors and is protected by intellectual property laws.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Initial Resolution
We encourage you to contact our customer service team first to resolve any disputes. Most issues can be resolved quickly through direct communication.
Arbitration
If we cannot resolve a dispute through customer service, any disputes shall be resolved through binding arbitration rather than in court.
- • Arbitration will be conducted in English
- • Each party bears their own costs
- • Class action lawsuits are not permitted
Governing Law
These terms shall be governed by and construed in accordance with the laws of the jurisdiction where TravelCo is headquartered.
We reserve the right to modify these terms at any time. We will notify users of significant changes by posting the updated terms on our website and updating the "Last updated" date.
Your continued use of our services after any changes constitutes acceptance of the new terms.
We recommend reviewing these terms periodically to stay informed of any updates.
If you have any questions about these Terms of Service, please contact us:
legal@travelco.com
Phone
+1 (555) 123-4567
Website
www.travelco.com